Contact Us
[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column width=”2/3″][vc_text_separator title=”Support Lines” title_align=”separator_align_left” border=”no” background_color=”#9e9e9e” el_class=”width50″][vc_separator type=”transparent” up=”35″][vc_tabs style=”vertical_left”][vc_tab title=”Cardiac Support” tab_id=”c5a8ffee-42a4-8″][vc_column_text el_class=”divheight200″]
Telephone: 0860 100 544
[/vc_column_text][/vc_tab][vc_tab title=”Stress Line” tab_id=”e9af49c3-4414-8″][vc_column_text el_class=”divheight200″]
Telephone: 0861 700 600 (choose option 4)
E-mail: emotionalwellness@camaf.co.za
[/vc_column_text][/vc_tab][vc_tab title=”Emergency Numbers” tab_id=”1446026919569-3-9″][vc_column_text el_class=”divheight200″]
Netcare 911: 082 911
[/vc_column_text][/vc_tab][/vc_tabs][vc_separator type=”transparent” up=”35″][vc_text_separator title=”Disease and Medicine Risk Management” title_align=”separator_align_left” border=”no” background_color=”#9e9e9e”][vc_separator type=”transparent” up=”35″][vc_tabs style=”vertical_left”][vc_tab title=”Chronic Medications Queries” tab_id=”1446027063425-0-6″][vc_column_text el_class=”divheight150″]
Chronic Medicine Queries: for members –
Telephone: 0861 700 600 option 1 then option 3
Fax: 011 707 8622
E-mail: clinicalrisk@camaf.co.za
Chronic Medicine Authorisation: for doctors and phamacists only-
Telephone: 0800 200 300
[/vc_column_text][/vc_tab][vc_tab title=”Chronic Medication Authorisation” tab_id=”1446027063578-0-9″][vc_column_text el_class=”divheight150″]
Telephone: 0800 200 300
[/vc_column_text][/vc_tab][/vc_tabs][vc_separator type=”transparent” up=”35″][vc_text_separator title=”Programmes” title_align=”separator_align_left” border=”no” title_color=”#ffffff” background_color=”#9e9e9e”][vc_separator type=”transparent” up=”35″][vc_tabs style=”vertical_left”][vc_tab title=”Cancer” tab_id=”1446028981985-0-9″][vc_column_text el_class=”divheight270″]
Cancer Programme
Telephone: 011 707 8461
[/vc_column_text][/vc_tab][vc_tab title=”Diabetes” tab_id=”1446028982163-0-3″][vc_column_text el_class=”divheight270″]Diabetes Programme
General queries: 0861 700 600
Guidepost Telephone: 087 230 0056
Guidepost Email: camaf@guidepost.net
Diabetes Emergency Hotline: 087 230 0401[/vc_column_text][/vc_tab][vc_tab title=”Emotional” tab_id=”1446029117129-2-1″][vc_column_text el_class=”divheight270″]
Emotional Wellness Programme
Telephone: 011 707 8415
[/vc_column_text][/vc_tab][vc_tab title=”HIV” tab_id=”1446029145014-3-1″][vc_column_text el_class=”divheight270″]
HIV /AIDS Wellness Programme
Call Centre (24 hours): 0860 50 60 80
Email: camaf@lifesense.co.za
[/vc_column_text][/vc_tab][vc_tab title=”Mother-To-Be” tab_id=”1446029173030-4-10″][vc_column_text el_class=”divheight270″]
Mother-to-be Wellness Programme
Telephone: 0860 100 544
[/vc_column_text][/vc_tab][vc_tab title=”MUSCULO-SKELETAL” tab_id=”1576060692512-6-2″][vc_column_text]
Musculo-Skeletal Programme
Telephone: 0860 100 544
Email: musculoskeletal@camaf.co.za
[/vc_column_text][/vc_tab][vc_tab title=”Respiratory” tab_id=”1446029211376-5-6″][vc_column_text el_class=”divheight270″]
Respiratory Wellness Programme
Telephone: 0861 700 600
[/vc_column_text][/vc_tab][vc_tab title=”Wellness Club” tab_id=”1628618444495-7-3″][vc_column_text]Wellness Club
E-mail: wellnessclub@camaf.co.za
[/vc_column_text][/vc_tab][/vc_tabs][vc_separator type=”transparent” up=”35″][vc_text_separator title=”Whistle-blowing” title_align=”separator_align_left” border=”no” title_color=”#ffffff” background_color=”#9e9e9e”][vc_separator type=”transparent” up=”35″][vc_tabs style=”vertical_left”][vc_tab title=”Contact” tab_id=”1721205196473-0-8″][vc_column_text el_class=”divheight150″]
Toll-free Number: 0800 111 215
E-mail: camaf@whistleblowing.co.za
Toll-free Fax: 0800 212 689
Postal: Freepost KZN665, Musgrave, 4062
SMS: 33490
Online: www.whistleblowing.co.za
[/vc_column_text][/vc_tab][/vc_tabs][vc_separator type=”transparent” up=”35″][vc_text_separator title=”Escalation Process” title_align=”separator_align_left” border=”no” title_color=”#ffffff” background_color=”#9e9e9e”][vc_separator type=”transparent” up=”35″][vc_tabs style=”vertical_left”][vc_tab title=”Normal” tab_id=”1446029244475-0-1″][vc_column_text el_class=”divheight170″]
Normal Enquiries
Benefits, claims and contributions
Telephone: 0860 100 545 (Mon – Fri: 08h00 – 16h00)
E-mail: custcare@camaf.co.za
Customer care consultant to provide feedback on queries within 48 hours (if all documents supplied) if unable to resolve the query on first contact.[/vc_column_text][/vc_tab][vc_tab title=”Team Leader” tab_id=”1446029244690-0-8″][vc_column_text el_class=”divheight170″]
Team Leader
Londeka Kunene & Ricardo Kruger
E-mail: custcare@camaf.co.za
Attention: Londeka Kunene & Ricardo Kruger[/vc_column_text][/vc_tab][vc_tab title=”Customer Care Manager” tab_id=”1446029244916-0-7″][vc_column_text el_class=”divheight170″]
Customer Care Manager
Caleb Brownley
Email: custcare@camaf.co.za
Attention: Caleb Brownley[/vc_column_text][/vc_tab][vc_tab title=”Chief Financial Officer and Scheme Relations” tab_id=”1446029245147-0-5″][vc_column_text el_class=”divheight170″]
Chief Financial Officer and Scheme Relations
Roxanne Wilken
E-mail: custcare@camaf.co.za
Attention: Roxanne Wilken[/vc_column_text][/vc_tab][/vc_tabs][vc_column_text css=”.vc_custom_1576058318742{padding-top: 25px !important;}”]CAMAF is committed to resolving your queries swiftly. We would welcome any comments/compliments that you would like to share with the Scheme Manager.
If satisfaction is not obtained as a result of the normal escalation process, it will be referred by the Principal Officer to the Disputes Committee, which is appointed by the Board.
If you have followed the above complaints process and you feel aggrieved or believe that the scheme has not:
- Applied the scheme rules correctly.
- Contravened the Medical Schemes Act
You may contact the Council for Medical Schemes in writing giving full details of your case and the reasons for your complaint. For a complaint form and contact details click here[/vc_column_text][vc_separator type=”transparent” up=”15″ down=”15″][/vc_column][vc_column width=”1/3″][vc_separator type=”transparent” up=”5″][vc_column_text css=”.vc_custom_1610531338432{padding-bottom: 15px !important;}”]
Customer Care
Telephone: 0860 100 545 or 011 707 8400
(Mon – Thurs: 08h00 – 17h00; Fri : 08h00 – 16h30)
Fax: 0861 113 676
Email: custcare@camaf.co.za
Chronic Medication: 0861 700 600 Option 3
Email: clinicalrisk@camaf.co.za
Claims submission: claims@camaf.co.za
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Hospital Risk Management
Hospital pre-authorisation: preauth@camaf.co.za or login here to get your pre-authorisation online.
Emergency hospital admissions: 0860 100 544[/vc_column_text][vc_separator type=”normal” color=”#7c7c7c” up=”15″ down=”25″][vc_column_text css=”.vc_custom_1537350304028{padding-bottom: 15px !important;}”]
Address
Wedgefield Office Park
17 Muswell Road South
Bryanston
PO Box 2964
Randburg
2125[/vc_column_text][vc_separator type=”normal” color=”#7c7c7c” up=”15″ down=”25″][vc_column_text css=”.vc_custom_1537350314569{padding-bottom: 15px !important;}”]
Map
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